Process

How to place an order with Dear Evie

1. Quote

Once you have chosen a design (or if you would like us to work on a bespoke range), please email us with details of your requirements. We'll then send you a quote, outlining the items and quantities you wish to order.

2. Confirmation

The quote must be approved in writing (either by post or via email) before we begin work on your design. A 50%, non-refundable deposit will also now be due, payable by bank transfer, cash or cheque. At this point, we will need an electronic text file of your required wording for all items. (Please note that it is your responsibility to ensure you have the rights to reproduce any poems, quotes and hymns used in your stationery).

3. Design

Full-colour PDF proofs of your design will be sent via email for review. We aim to send your first set of proofs within one week of receiving your order confirmation and payment (with the exception of bespoke designs, which may take a little longer).

Your quote includes up to two sets of PDF proofs - further amends to the design will incur a charge of £30 per set. Please check the spelling, wording and layout of your final proofs carefully. Whilst we take every care to eliminate mistakes, once artwork has been signed-off by the client, Dear Evie cannot take responsibility for errors within the proof and amends on press will be charged accordingly.

4. Approval

Once we have received written sign-off of your designs, you will be asked to pay the outstanding balance of your invoice before we send the files to print.

5. Delivery

All printed orders will be sent within three weeks of final approval via Royal Mail Special Delivery. It may be possible to reduce turnaround time upon request; this will incur an additional charge, which will be quoted on an individual basis.